Home|Contact Us|FAQMy Shopping Trips
Printable Coupon Links: SmartSource|Redplum|Coupons.Com |

Saturday, August 30, 2008

Local Grocery Store Coupon Official Corporate policies!

I took the time to either email each site or copy posted policies from each site for your convienence! Everyone should always carry a copy of each stores official coupon policy for back-up! Sometimes the cashiers and even managers do not know their own coupon policy! I have had to argue quite a few times and there's nothing more that makes them, especially a manager mad than proving them wrong...so ALWAYS be kind and polite when their is a dispute in your favor!

THIS IS GOING TO BE A LONG ONE!

INGLES

Dear XXXXX,

Thank you for taking time to contact us. Ingles has been doubling coupons far longer than most of other grocery stores. We double each week, and triple occasionally. The Marketing Department announces the triple coupon week about 4 times a year, but never give any notice. We appreciate you being a loyal customer.

Our Coupon (double/triple) Policy is:

Three (3) coupons doubled with each $10 order.
Six (6) with each $20 order
Nine (9) with each $30 order
Twelve (12) with each $40 order
Fifteen (15) with each $50 order...etc.

You must have the Ingles Advantage card to double coupons. Coupons of 50¢ or less will be doubled, except on tobacco products, alcoholic beverages, coffee, free items, or Ingles coupons. Double value cannot exceed the price of the item. Double savings start with each $10 purchase. No more than two (2) identical items are eligible for double coupon savings.

We will NOT ACCEPT "FREE" internet coupons, only cents off
We will only accept 2 internet coupons per manufacturer product per visit per day
We reserve the right to reject any internet coupon that is altered or does not scan properly.

Sincerely,

Linda B. Glaze
Human Resource Coordinator

TARGET:
Thanks for asking us about using coupons at Target. Coupons are a great way to save even more when shopping with us, and it's easy to use them at our stores. Because of the variety of coupons available to our guests, we do have some guidelines for how coupons can be redeemed at Target.

When accepting coupons, we use the following guidelines:

  • We accept two kinds of coupons: Target-issued and manufacturer-issued.


  • We'll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it.


  • We can't give cash back if the face value of a coupon is greater than the purchase value of the item; in this case, we're able to adjust the value of the coupon to equal the price of the item.


  • We can't accept coupons from other retailers, or coupons for products not carried in our stores.


  • All valid coupons should be presented to the cashier while you're checking out.
For questions about using a specific coupon, we encourage you to stop by Guest Service and ask to speak with the Guest Service Team Leader. They'll do their best to help while you're in the store. If you still have questions after speaking with them, please call our Guest Relations team at (800) 440-0680. Either way, we're here to help!

I'd suggest printing this out and carrying it with you when shopping or at least keeping the Guest Relations phone number handy for disputes.


WALMART: click here to print your own!

Wal-Mart accepts the following types of coupons (see guidelines below):

  • Manufacturer coupons (Cents Off)
  • Free merchandise (or manufacturer's Buy-One-Get-One-Free) coupons
  • Store coupons
  • Pharmacy (Advertising and Promotional) coupons
  • Internet coupons
  • Soft drink container caps

The following are guidelines and limits:

  • Wal-Mart only accepts coupons for merchandise we sell and only when presented at the time of purchase.
  • Coupons should have an expiration date and be presented within the valid dates. Wal-Mart will not accept expired coupons.
  • Internet coupons should be legible and say "Manufacturer Coupon." There should be a valid remit address for the manufacturer and a scannable bar code.
  • Only one coupon per item is permitted.
  • Use of 40 or more coupons per transaction will require approval by Customer Service Manager.

PUBLIX: HAS NO "SET" COUPON POLICY...but here are some FAQS answers from their web site!

General:

Q: Is a store card needed?
A: No, the sales prices ring up automatically. However, Publix does offer a UPromise card (more information on UPromise below).

Q: How do I get the ad?
A: You can generally find the ad in a local newspaper or in the carousel in the lobby at the store. You can view a copy online at the Publix site by entering your zip code. Note: The store usually does not put out the fliers that have the 1cent coupons in them...these are found in the Atlanta Journal Constitution and Daily Tribune Paper ads that come out on Sunday! Sometimes they will have them but most of the time they won't so be prepared!

Q: What is an Advantage Buy?
A: In addition to their weekly ad, Publix also publishes fliers of Advantage Buy items. These fliers are generally four-page, green or yellow glossy fliers which contains sale items, manufacturer's coupons, and Publix coupons. These sales last four weeks and overlap.

Q: Does Publix issue rainchecks for out of stock sale items?
A: Yes. Publix issues non-expiring rainchecks for advertised sale items. NOTE: Limit on number of items that can be put on the raincheck is up to 4!

Q: What if a product scans incorrectly at checkout?
A: The Publix checkout promise states that if during checkout, the scanned price of an item (excluding alcohol and tobacco products) is more than the shelf price or advertised price, the customer is entitled to one of that item free. Additional items are charged at the adjusted price. This also applies to clearance items.

Q: What is the Publix guarantee?
A: If for any reason you are not completely satisfied with your purchase, the full purchase price will be refunded at your request.

Q: What is the Publix Penny Item/Mystery Item?
A: Publix offers a different mystery item for a penny Sunday and Monday of each week in certain states: Alabama, most of Georgia and Tennessee, and South Carolina, but not in Florida. Some examples of previous penny items are oatmeal, bleach, crackers, milk, hot dogs, 2-liter soda, juice, cereal, chips, paper towels, and toilet paper. Sometimes Publix brand, sometimes name brand.

To claim the item, you need to come in on Sunday or Monday with the penny item coupon from the Sunday paper and to spend a minimum of $10 on your shopping order (excluding alcohol, money orders, postage stamps, gift cards, and prescriptions). The $10 figure is calculated before your other coupons. The item rings up at regular price then the coupon subtracts all but a penny of the price. The coupon usually states "Limit one deal per coupon per customer".

The coupon is not always in the same location in the newspaper. Sometimes it is in a regular Publix ad insert, but sometimes it is on a full-page Publix ad somewhere within the paper. The actual items are generally either in a bin near the front of the store or a sign is posted on the door/registers. The item for a given week is usually the same in all areas so members post the penny item in this thread. If a store runs out of the particular item, they will make a substitution.

Coupons:

Q: Does Publix double coupons?
A: Only in select areas: Alabama, Georgia, and Tennessee, but not in Florida. Doubling only applies to manufacturer's coupons, not store coupons. Publix does not limit the number of like coupons that you can double. Note: Cartersville, GA doubles up to .50.

Q: Does Publix take printable coupons?
A: Yes, Publix accepts "cents off" printable coupons. Publix does not accept printable coupons for a free item. That is, a coupon such as "Free box of XYZ cereal." NOTE: Our Publix will not take IP coupons for BOGO items either! ANYthing with the word free on them will not be allowed!

Q: Does Publix issue store coupons?
A: Publix issues a large number of store coupons. Every two weeks a new Advantage Buy flier is published. These fliers contain store coupons, manufacturer's coupons, and advertisements for month-long sales. Publix also publishes other coupon booklets throughout the year. You may use one Publix coupon and one manufacturer's coupon per item, unless either coupon explicitly prohibits it. NOTE: Be sure to go to their site and sign up for all of their free magazines...they usually have coupons in them! Our store has a Kiosk in the front that may have additional coupons savings booklets in them! If you know that the store DID have some booklets but you see that they are out of them...ask the customer service desk! If they see that people are taking them too quickly they will put them behind the desk!

Q: Does Publix take competitor coupons?
A: Some stores do, and some don't. Check with your store's customer service desk to find out their policy. Also ask who they consider to be competitors. Some store will only take coupons from other grocery stores while others (fewer) will also accept drug store coupons. Competitor's coupons are treated like store coupons. They will not double and can be used in conjunction with a manufacturer's coupon, but not in conjunction with a store coupon. NOTE: Cartersville, GA does...I have used Walgreens CVS and Kroger coupons at this store! $/$$ are the one's that they will take!

Q: Does Publix take expired coupons?
A: No.

Q: May I use two coupons for a BOGO sale?
A: Yes, if you buy two items during a buy one, get one free sale, you may use the same combination of store and manufacturer coupons that you could use when buying the two items when not on sale. In other words, you're still buying two products even though one is "free".

Q: May I use a BOGO coupon on a BOGO sale?
A:
YMMV, this varies by store. Some stores will ring up items for half price during a BOGO sale; others will ring up the items as full price for the first item and $0 for the second item. If the items are normally $4 and your store rings each item as $2, your BOGO coupon will get you two items for $2. If your store rings the first item at full price and the second at $0, your BOGO coupon will get you two free items. NOTE: Cartersville, GA Each item rings up as half-price...so if you use a BOGO coupon on a BOGO sale item then you will NOT get it for free...simply half of the half-price! Ex: if and item is regularly priced $3.99 the BOGO price is $1.99 and $1.98, if you have a BOGO coupon then the lesser of the two will be taken off (the $1.98) so, in the end you will get both items for $1.99!


Q: Are there limits on the number of coupons I can use?
A: Publix does not have a specific policy limiting coupons. The register is programmed to require a manager's approval when the coupons total over $50. The register is also programmed to accept no more coupons (store and manufacturer together) than items. If you are using a store and a manufacturer coupon for every item in your cart, you will need manager intervention. As with any store, individual store managers may refuse to accept any coupons they deem suspicious.

Q: I forgot to use one of my coupons. Can I get an adjustment?
A: There is no official policy on this, but if you ask at the Customer Service desk, they are likely to make the adjustment. NOTE: I have been able to do this at the store in Cartersville, GA.

RITE AID: NO SET COUPON POLICY

I emailed corporate and this is what they had to say... (they will no longer take Internet printable coupons unless they are from Rite Aids website!)

All coupons must have a valid expiration date. Manufacture coupons are
limited to one an item. Rite Aid in-house coupons that begin with RC48 and
RC49 in the barcodes can be used with a manufacturer's coupon. You can use a
manufacturer's coupon with a Rite Aid coupon as long as the two combine do
not exceed the amount of the item you are purchasing. Competitor's in-house
coupons are not honored at any Rite Aid store. Some manufacturers coupons do
not have a specific set price on them - it will be up to what the item costs
or a certain dollar amount and must be written in by cashier. Internet
coupons will only be accepted, if they are Rite Aid coupons printed from our
website.

Carrie
Customer Support

CVS: Does not double coupons!

Here are a few details!

Using coupons on a BOGO sale:

Although the CVS coupon policy does allow for 2 coupons to be used when a item is BOGO (one for each item), it is ultimately up to the store manager to accept both coupons.

Using coupons on clearance:

Coupons can be used on clearance. However, if your store has to enter in clearance items manually (will show up on receipt as generic “taxable item“ rather than a specific item), they will have to enter in the coupons manually as well because the register will not will not recognize a item to apply the coupon to, as the product was entered in a generic format.

Combining CVS and Manufacturer’s coupons:

The CVS coupon policy allows for the use of one manufacturer and one CVS coupon on the same item. Keep in mind if you are buying 4 items and have a manufacturer and CVS coupon for each item, you will need to purchase an additional item (can be anything; from a candy bar to a coke) if you plan to use EBs in that transaction.

KROGER: NOT SET COUPON POLICY!

I have emailed corporate and will update this post with a response! I have emailed before and had a respond that there is no set corporate policy but some rules have changed and have requested a policy again from customer relations! More than likely it will be up to the manager. They double coupons up to .50, I have been able to use up to 6 of the same coupon and have each one doubled before. You can use 2 coupons on BOGO's and they will take Internet printables as long as they don't have the word free in them! You can stack Kroger mailer coupons along with manufacturer coupons and you can also stack esaver coupons from their website with manufacturer coupons! They do not honor other store coupons! More to come when I hear back from corporate! Here is what they wrote!

Dear Ms. Miller:

Thank you for contacting The Kroger Co. regarding our coupon policies. Was there a specific part or did a
situation occur regarding the coupon policy in which you needed clarification?
The following are some of our guidelines about coupons:
Internet Coupons:
? We only accept printable coupons if they scan properly at checkout. Legitimate PAH coupons will always
scan properly at the register.
? As a rule, we will not accept "FREE product" printable coupons, with no purchase requirement.
? We should not accept coupons for more than about 75% of a product's value without advance notice.
? Coupons will be rejected if they appear out of proportion or blurry, or are obvious duplicates.
Coupons will be rejected if they appear to have been altered in any way.
We Only accept 2 internet coupons per manufacturer product per visit per day.

Double Coupons:
With the use of a plus card, coupons up to 50¢ are automatically doubled when they are scanned or manually entered
unless otherwise stated on the coupon. Coupons with the face value of 51¢ or greater and electronic coupons loaded
on to the plus card will not be doubled.
Pharmacy Coupons:
We do accept competitor Pharmacy Coupons.

I hope this information is helpful. Please feel free to contact us with any future inquiries.


Sincerely,



William Neff
Consumer Affairs

Added comments: I do know that our Kroger here in town will accept pharmacy competitor coupons. Lisa...one of the pharmacists...has done many for me! If you take in, say a Rite Aid $30 coupon, they will accept it. You will not be given a gift card though...the money will be loaded onto your Kroger card. The next time you use it...you will check out as normal. Once the cashier is done scanning your items and hits the subtotal button the computer asks if you would like to use the balance to go towards your purchase...SAY NO SAY NO! Next you will give the cashier your coupons and have him scan everything. If there is a balance left the computer will then prompt again to ask if you would like to use this money...THIS IS WHERE YOU SAY YES! If you do not follow this procedure with the money loaded onto your Kroger card you will chance loosing the option to use your coupons. You may or may not be able to go to the service desk to redeem them afterwards for cash back...this is up to the manager on duty! The best bet is to say no the first time and make sure that you scan all coupons first! I hope this helps! I learned the hard way! lol

Kmart : DOES NOT HAVE A COUPON POLICY!

They do not double any coupons, you can use coupons on clearance items as long as they are not for more than the amount of the product you are purchasing. If they are they can adjust the coupon down or have the right to refuse the coupon all together. Please ask the manager on duty or call ahead to the store manager for a concern that you may have! I don't use coupons at Kmart that often but when I have...there were no problems!

No comments:

Start Earning Swagbucks Today!

LinkWithin

Related Posts with Thumbnails